Return & Refund Policy

At Westmonk, we want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, exchanges, and refunds may be available.

Eligibility for Returns

To be eligible for a return, your item must meet the applicable return requirements communicated at the time of purchase. Certain products or services may be non-returnable or non-refundable.

Items that are damaged, used, altered, or otherwise not in their original condition may not qualify for a return unless the issue was caused by an error or defect.

How to Request a Return

To request a return, please contact us through our Contact Us page and provide your order number, purchase details, and the reason for the return.

We will review your request and provide instructions if the return is approved.

Refunds

Once an approved return is received and reviewed, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We may request photographs or other information to help us investigate the issue.

Non-Refundable Items and Services

Certain items, customized products, digital products, completed services, or other products specifically identified as non-refundable may not be eligible for a refund.

Any applicable restrictions will be disclosed before or at the time of purchase.

Shipping Costs

Unless otherwise stated, original shipping charges may not be refundable. Return shipping costs may also be the customer's responsibility unless the return is due to an error, defect, or other circumstance for which Westmonk accepts responsibility.

Exchanges

Where applicable, exchanges may be available subject to product availability and our return requirements.

Policy Changes

Westmonk reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page.

Contact Us

If you have questions about a return or refund, please contact us through our Contact Us page with your order information.