Shipping Policy

This Shipping Policy explains how Westmonk handles shipping and delivery for eligible physical products purchased through our website.

Order Processing

Orders are generally processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Any estimated processing or delivery timeframe displayed at checkout should be considered an estimate rather than a guarantee unless expressly stated otherwise.

Shipping Methods

Available shipping methods and estimated delivery times may be displayed during checkout. Shipping options may vary depending on your location, product availability, and other factors.

Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase, unless otherwise stated.

Delivery Delays

Delivery dates are estimates and may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, transportation disruptions, incorrect addresses, or other unforeseen events.

Westmonk is not responsible for delays caused by third-party shipping carriers after an order has been handed over for shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information. If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package appears to be lost, damaged, or delivered incorrectly, please contact us promptly. We may work with the shipping carrier to investigate the issue and determine the appropriate resolution.

International Shipping

If international shipping is offered, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country. Unless otherwise stated, these charges are the customer's responsibility.

Contact Us

For questions about shipping or delivery, please contact Westmonk through our Contact Us page.